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Information, Requests, Suggestions, Complaints, and Claims Mechanisms:

The company has a procedure for addressing suggestions, complaints, and claims to transparently, effectively, and timely address complaints related to non-compliance with the policies, procedures, and other rules defined by the company in order to provide the best treatment and solution to them.

  • Respect for Communities and Their Rights.

    • The company is committed to respecting the rights, customs, and traditions of neighboring communities, as well as ensuring equal treatment and development opportunities for each without any discriminatory acts.
    • Regarding free, prior, and informed consent (FPIC), the company is committed to safeguarding the interests of communities and their autonomy in decision-making regarding the authorization or not of a project in the territory they inhabit.
    • The sustainability policy is mandatory and permanently binding for all personnel who are part of PALMA SUR S.A.
    • This policy was created in April two thousand and seven, and comes into effect after its review and signing.
  • HIV/AIDS.

    • Requiring the result of an HIV/AIDS test as a condition for obtaining a job.
    • Considering HIV/AIDS infection as a reason for terminating the employment relationship.
    • Discriminating against and stigmatizing people living with HIV/AIDS, as well as violating their confidentiality and respect for their physical and mental integrity, to which these individuals are entitled.
    • The company and its employees are committed to complying with the above and complying with the current national regulations that regulate HIV/AIDS policy.

Last updated, August 7, 2022.

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Contact us
Offices

2 Avenida 10-30 zona 9 Edificio Monte Blanco, 5 nivel
Guatemala, Centro América, 

Production plant
Km. 377 ruta a Sayaxché Petén.

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